Airport/Aerodrome Norman Manley International Airport Sangster International Airport Tinson Pen Negril Bosobel Ken Jones Where do you reside? Jamaica USA Canada Caribbean England Other Gender Age Group? Male Female 24 and under 45-54 25-34 55-64 35-44 65 and over Is this trip for business or pleasure? How many times have you travelled through this airport in the past year? Business Pleasure Please rate your experience of our service with the following scale Airline Service Excellent Good Fair Poor Courtesy of check-in staff Efficiency of check-in staff Speed of check-in staff Processing time at check-in Airport Employees Excellent Good Fair Poor Courtesy of Customer Service Reps (CSR) Knowledge of CSR Helpfulness of CSR Facilities Excellent Good Fair Poor Seating Telephones Clarity of signage Ground transportation services Air conditioning Inspection Services Excellent Good Fair Poor Courtesy of Customs Officers Speed at Customs Inspection Courtesy of Immigration Officers Speed at Immigration Inspection Courtesy of Security Officers Speed of security clearance Food/Beverage Excellent Good Fair Poor Quality of service Quality of food Variety Prices Information Service Excellent Good Fair Poor Are Flight/Baggage Information Displays accurate Flight/Baggage Information Displays Clarity of Intercom/Public Address System Baggage Services Excellent Good Fair Poor Efficiency of porter service Courtesy of porter service Availability of baggage trolleys Speed of baggage delivery Cleanliness Excellent Good Fair Poor Restrooms Availability of restroom supplies Terminal area Availability of garbage bins Comments Quality of Website Name (First/Last):* Email:* Address: Telephone: Comments:* Code: * Enter code:
Where do you reside?
Gender
Age Group?
Is this trip for business or pleasure?
How many times have you travelled through this airport in the past year?
Airline Service
Excellent
Good
Fair
Poor
Efficiency of check-in staff
Speed of check-in staff
Processing time at check-in
Airport Employees
Courtesy of Customer Service
Reps (CSR) Knowledge of CSR
Helpfulness of CSR
Facilities
Seating
Telephones
Clarity of signage
Ground transportation services
Air conditioning
Inspection Services
Courtesy of Customs Officers
Speed at Customs Inspection
Courtesy of Immigration Officers
Speed at Immigration Inspection
Courtesy of Security Officers
Speed of security clearance
Food/Beverage
Quality of service
Quality of food
Variety
Prices
Are Flight/Baggage Information Displays accurate
Flight/Baggage Information Displays
Clarity of Intercom/Public Address System
Efficiency of porter service
Courtesy of porter service
Availability of baggage trolleys
Speed of baggage delivery
Restrooms
Availability of restroom supplies
Terminal area
Availability of garbage bins
Quality of Website
Name (First/Last):*
Email:*
Address:
Telephone:
Comments:*
Code: * Enter code:
